Disclaimer

Suncoast Legal Document Solutions, LLC is not a law firm, and is not acting as your attorney. This informational and  legal document service is not a substitute for the advice of an attorney. We cannot provide legal advice and can only provide self-help services at your specific direction. We are not permitted to engage in the practice of law. We are prohibited from providing any kind of advice, explanation, opinion, or recommendation to a consumer about possible legal rights, remedies, defenses, options, selection of forms or strategies. This site is not intended to create an attorney-client relationship, and by using this site or our document preparation services, no attorney-client relationship will be created between us. Instead, you are representing yourself in any legal matter you undertake. As part of our document  service we include a review of your answers for completeness, spelling and grammar, as well as internal consistency of names, addresses and the like. Although we review your documents for typographical errors and proofread your documents prior to delivery, you are ultimately responsible for correcting any and all errors in your documents. As a matter of policy, we will make corrections and minor revisions at no additional charge. At no time do we review your answers for legal sufficiency, draw legal conclusions, provide legal advice or apply the law to the facts of your particular situation. This site and its services are not a substitute for the advice of an attorney.

If you need legal advice for your specific problem, or if your specific problem is complex, you should consult a licensed attorney in your area. We are not responsible for any loss, injury, claim, liability, or damage related to your use of this site or any site linked to this site, whether from errors or omissions in the content of our site or any other linked sites, from the site being down or from any other use of the site. In short, your use of the site is at your own risk. 

Turnaround Time

In general, we will send your completed documents within seven to ten (7-10) days from the time you provide the facts and information necessary to complete the documents. We frequently are able to send your documents to you in less than seven to ten (7-10) days; however, we do not guarantee a faster turnaround time, unless you submit payment for Rush Delivery, and we agree to it. If you have requested documents preparation assistance for an Answer or other time-sensitive documents, we will make every effort to accommodate your deadline. We try, but cannot guarantee, to complete Answers and return them to you within three (3) calendar days.

Questionnaires

In addition to an initial telephone conference, we intake your information through a questionnaire. We send you the questionnaire after you submit payment through our site. Please answer all items on the questionnaire as completely as you can. If an item does not apply to you or your situation, simply enter N/A. Returned questionnaires that are handwritten may be sent back to you with a request that you type it; or may entail additional charges over and above our flat fee.

Revisions/Corrections

It is your responsibility to proofread, check facts, make sure the documents are correct, etc. If you find errors, please contact us as soon as possible, and we will make corrections and resend at no additional charge. There is no charge for minor revisions; it is our discretion what revisions we consider “minor”. We request that you proofread your documents as soon as you can. We cannot guarantee that even minor revisions will be made at no charge if you wait more than thirty (30) days to request them. Revisions requested more than thirty (30) days after you have received your documents are subject to additional charges. Please proofread your documents thoroughly. We do our best to prepare error-free or as close to error-free documents as possible; however, we do make mistakes, and software is not perfect. Please try to find all errors at one time, and request corrections only once. This site, the site owners, or legal document preparers working through this site shall not be held responsible for any mistake, error, or omission in preparing these documents.

Document Storage

As far as we know, we are under no obligation to store your documents. As a courtesy, we generally retain electronic versions of your documents for thirty (30) days, but do not guarantee that we do so. We may store them for thirty (30) days as a courtesy in the event that you request minor revisions or corrections, as thirty (30) days is our time period to request those. If you request minor revisions or corrections on documents that we prepared more than thirty (30) days prior to your request, we may still make those revisions or corrections, but you are required to send the documents to us in a format that we can revise, such as a .doc file, .docx file, or .rtf file. We cannot correct or revise pdf documents.

Payments

First time payments for all document preparation services are to be paid in advance on this website. From time to time, at a customer’s request, we accept payment through Google Pay or Zelle. If you need another way to pay, such as money order or Western Union, please let us know in advance so that we can accommodate you. Established customers may pay after work is completed and will be billed when the documents are ready to be sent. In that instance, we will advise you of the cost of your documents according to time logged, and then send you a request for payment. Payment is due immediately upon receipt of the invoice. Documents will not be sent until payment has been made. In some instances, at our sole discretion, we will allow our valued customers to pay after they have received their documents. 

Court filing fees are never included in our document preparation fees. Court filing fees are separate and are to be paid directly to the clerk of court when you file.

When you submit payment through this site Suncoast Legal Document Solutions, LLC will appear on your credit card statement. Our third-party payment processor is currently Square, but that could change in the future.

By submitting payment through this site, you claim and confirm that you are authorized to use the credit or debit card you pay with. Your claim of unauthorized use made by you to your bank for services we provide is fraud on your part. If you have a dispute with us, it is your obligation to let us know of your dispute so that we can resolve it; NOT to dispute your payment as unauthorized. The services we provide are custom documents for you and your situation.

Refunds

All payments are final. Refunds will be issued at our sole discretion. We will work with you to resolve disputes as quickly an amicably as possible. We may issue a refund if no document preparation work has begun, but we are not obligated to do so. We consider that document preparation work has begun when we have collected information from you verbally; and/or we have sent you a form or questionnaire to collect your information. We may, in our sole discretion, issue a full or partial refund even though your document preparation work has begun. Issuance of a partial refund or full refund is not to be considered an admission that we made errors in preparing your documents. Issuance of any refund is our attempt to defuse a potential dispute. Refunds may be sent via paper check through the U.S. Mail.

If you inadvertently overpaid, we will refund the difference so that you pay the correct amount. Our system does not allow us to issue refunds until the following day.

Agreement

First Time Customers – We may answer questions before you decide to use our services; however, our obligation to you officially begins when you make payment. If, before making payment, your inquiries, whether by phone or email, require us to spend undue time with you, we will direct you to make payment immediately. Additionally, we may advise you that we must charge you for future phone calls and correspondence.

Privacy

We do not keep customer data. Payments are made through a third-party processor. We never have access to your credit card information. This site is directed towards adults, and we will not knowingly contact anyone under age 18, even if that person requested services. We do not share consumers’ contact information or personal information with any third parties.